PROFESSIONAL STRENGTHS
- Positive, determined, and collaborative management style
- 12 years leading national marketing operations, creating content and PR in arts and entertainment sectors
- Planned and produced major events for Orchestra fundraising, theatre opening nights, and product launches
- Extensive experience in vocational education, systems training, instructional design, and training delivery
- Self-starter, goal-focused, ability to produce results with minimal supervision; organised and methodical approach
- Skilled change manager experienced in dealing with people at all levels and building organisational capability
- Passionate about new technologies and helping others to make the best use of them
- Ability to translate technical concepts in a clear and precise manner to create compelling content
- Accomplished in creating user guides, templates. re-working technical documentation, business improvement.
TECHNICAL COMPETENCIES
- Extensive knowledge of Mac & Windows operating systems, advanced skills (trainer level) in desktop applications
- Proficient in digital production and web communications; HTML5, CSS3, H5P, SaaS, cloud technology, SEO, WCAG and metadata, UI and UX
- Early adopter of social media and incorporated community engagement
- Expertise in Captivate, Articulate and Camtasia for interactive eLearning and software simulations, advanced user of Adobe Creative Cloud; SharePoint and MS365
- Confident and experienced instructional designer, including writing content and assessments, scripting learning scenarios and directing videography
- Skilled in handling Change Communications programs and incorporating ProSci/ADKAR methodology
- Experienced back-end content administrator using Web Content Management and Learning Management Systems such as Joomla, Drupal, WordPress, Moodle, Canvas, Confluence, EpiServer, Savv-e, Southrock and SharePoint
- Full understanding of the software development lifecycle; co-ordinated bug-tracking and issues management with Jira and NetSuite; user acceptance testing, user experience advocacy; cross-functional teams using Agile
EDUCATION
- 2024 3 Digital Security and Cyber Privacy TAFE NSW (in progress)
2019 Upgraded to TAE40116 2014 TAE40110 Upgrade with LLN modules
2012 Plain English for Business; EpiServer Web Content Management Administrator course
2009 Diploma Business Administration at Albury TAFE
2005 OTEN: Certificate IV in IT Client Support Hardware & Software – 4 subjects/4 distinctions
2004 ESBEC: Cert IV Small Business Management; Waverley Works RTO: Cert IV Training & Assessment
1994 Australian National Playwright’s Centre: Scriptwriting Course I &II
1986 Uni of NSW: Bachelor of Social Science & Policy. (Discontinued in 1992. 6 units to complete)
1975 Enrolled Nurse Certificate, Royal South Sydney Hospital